Policies
1. Shipping & Returns
Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Shipping
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
2. Terms & Conditions
Terms & Conditions
Your use of the www.irollie.co website constitutes your agreement to the following Terms and Conditions. If you do not agree with these Terms and Conditions, you should immediately leave the www.irollie.co website.
www.irollie.co Website & User Accounts:
The www.irollie.co website is intended only for use by adults aged 18 years and older. If you create a www.irollie.co User Account, you are responsible for maintaining the confidentiality of your account and password; you further agree that you are of legal smoking age and may legally purchase or consume any of the products offered on www.irollie.co
Governing Law:
This website has been designed to comply with United States law. www.irollie.co does not claim or represent that this website is appropriate or legal for locations outside of the United States. If you access this website from any location outside of the United States, you are responsible for compliance with all relevant local laws. You also acknowledge and agree that your use of this site shall be governed in all respects by the laws of the state of….U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the international sale of a good. You furthermore agree that jurisdiction over and venue in any legal proceeding, directly or indirectly arising from or related to use of this site (including by not limited to the purchase of www.irollie.co products) shall lie with the County, State, or Federal Courts located in Suffolk County, MA.
Trademarks & Copyrights:
You may not reproduce, post on any other website, modify, distribute, or transmit any portion of this website without the express written consent of www.irollie.co. Any name, logo, trademark, or service mark contained on this website is owned or licensed by www.irollie.co or one of its third party licensors and may not be used by you without the prior written consent of www.irollie.co or the proprietary third party licensor.
Materials You Submit:
You acknowledge that you are responsible for any submission you make, including the legality, reliability, appropriateness, originality, and copyright of any such material. You may post or transmit to this website any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights.www.irollie.co assumes no responsibility or liability which may arise from such content, including but not limited to claims for defamation, libel, slander, obscenity, profanity, or misrepresentation. Any nonfinancial information, material, or communication transmitted by you to this website will not be treated as confidential. Any ideas or concepts or other materials transmitted by you to www.irollie.co may be used by www.irollie.co in any manner including but not limited to; reproduction, transmission, publication or broadcast without compensation.
Disclaimers:
Your use of this website is at your sole risk.www.irollie.co provides products and access on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to this website or any feature or part thereof at any time.www.irollie.co expressly disclaims all warranties of any kind whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose and any warranties that material on the website is non-infringing; that access to the website will be uninterrupted or error-free; that the website will be secure; or that information on the website will be complete, accurate, or timely. If you download any material from this website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from your downloading of any material from the www.irollie.co website.
Limitation of Liability:
In no event shall www.irollie.co be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or any information provided on this website. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
Modification of Terms:
We reserve the right, at our complete discretion to change these Terms & Conditions at any time, for any reason, without notice or obligation. By entering this website, you will be bound by any such revisions which we make to the Terms and Conditions. Your continued use of the www.irollie.co website following the posting of changes to the terms or other policies means that you acknowledge and accept said changes.
Pricing:
Except where noted otherwise, the prices displayed for www.irollie.co products represent the full retail price listed on the product itself. We cannot confirm the full price of any item until you complete the online order form as this will resolve the issues of relevant taxes and shipping and handling as and where applicable. Be aware that your credit card is not billed until after your order has entered the shipping process.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, Open a Support Ticket or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party link
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.